FAQ
Frequently asked questions about Zektor.io managed database services.
General
What is Zektor.io?
Zektor.io is a managed database platform built in Germany. We offer high-performance Valkey (Redis-compatible) and PostgreSQL instances with full EU data residency and GDPR compliance.
Where is my data stored?
All data is stored exclusively in EU data centers (Germany and Finland). Your data never leaves the EU. Our data centers are ISO 27001 certified.
Is Zektor.io GDPR compliant?
Yes. We are a German company operating exclusively within the EU. All data processing happens within EU borders, and we comply fully with GDPR requirements. A Data Processing Agreement (DPA) is available on request.
What PostgreSQL versions do you support?
We support PostgreSQL v17 and v18. You can select the version when deploying a new instance.
What is Valkey?
Valkey is a high-performance, open-source key-value store and a drop-in replacement for Redis. It's maintained by the Linux Foundation under the BSD-3-Clause license. All Redis client libraries work with Valkey. See our Valkey documentation for more details.
Billing
How does billing work?
You are billed monthly based on the resources you provision. There are no hidden fees, no bandwidth charges, and no long-term contracts. See our Pricing page for details.
Can I cancel anytime?
Yes. There are no lock-in contracts. You can delete your instances and close your account at any time.
Are prices inclusive of VAT?
No. All listed prices exclude VAT. VAT will be applied based on your location during billing.
What happens if I upgrade or downgrade mid-month?
Costs are prorated to the day. You pay for each tier only for the days you were on it. See Pricing — Proration for details.
What payment methods do you accept?
We accept credit/debit cards (Visa, Mastercard, American Express), SEPA Direct Debit, iDEAL, Bancontact, and other local European payment methods via Mollie.
Technical
What databases do you support?
Currently we support:
- Valkey — A high-performance, open-source key-value store (Redis-compatible)
- PostgreSQL — v17 and v18
MongoDB support is coming soon.
How fast is provisioning?
New instances are typically ready in under 60 seconds from the moment you click Deploy.
Do you offer backups?
Yes. PostgreSQL instances support both scheduled base backups and point-in-time recovery (PITR). You can create up to 5 backup schedules and 10 manual backups per instance. See our Backups documentation for details.
Can I scale my instance?
Yes. You can upgrade or downgrade your cluster size at any time from the instance Settings page. The process takes a few seconds of downtime. See Scaling for details.
Can I scale down?
Yes, as long as your current data fits within the target tier's resources. For example, you cannot scale down to a 5GB tier if your database is using 8GB of storage.
What happens if I exceed my storage?
PostgreSQL instances support automatic storage scaling. When disk usage exceeds 80%, storage is automatically increased by 5GB. Additional storage beyond your tier's included amount is billed at €0.09/GB per month.
Is my connection encrypted?
Yes. All connections use TLS encryption. Connection details including TLS certificates are available in your instance dashboard. Unencrypted connections are not accepted.
Can I migrate from another provider?
Yes. We support standard PostgreSQL migration tools like pg_dump and pg_restore. We also have specific guides for migrating from Heroku, Supabase, Neon, and AWS RDS. See our Migration Guide.
What extensions are available?
We support 21 native PostgreSQL extensions and 4 community extensions including pgvector, PostGIS, pg_cron, and hypopg. See Extensions for the full list.
What are branches?
Branches are isolated database deployments that contain a copy of your data from a specific point in time. They're useful for development, testing, and disaster recovery. See Branching for details.
Are there any platform limits?
See our Limits & Quotas page for connection limits, storage limits, backup limits, and other platform constraints.
Support
How do I get help?
You can reach us at [email protected]. We're a small team but we respond quickly.
Do you offer an SLA?
We target 99.99% uptime for all managed instances. For enterprise SLA requirements, please contact us.
Where can I report a security issue?
Report security vulnerabilities to [email protected]. See our Security page for our responsible disclosure policy.